1. Seller
The seller is the publisher described in the legal notice: [PLACEHOLDER: company name, address, registration number].
2. What you buy
Cosmetics are purely visual items for your Rustic account. They have no gameplay effect of any kind, are visible only to players using the Rustic edition, and need a Rustic account and your own copy of Minecraft: Java Edition.
There are no random draws, loot boxes or premium currency: you always see the exact item and its price in real money, VAT included.
3. Ordering and payment
Payment is handled by Stripe. The final button states the amount to pay. You receive a confirmation by email with your order, the price, the VAT and the consents you gave.
4. Right of withdrawal
Cosmetics are digital content delivered immediately. Before paying, you are asked to tick two separate boxes: that you ask for immediate delivery before the end of the 14-day withdrawal period, and that you acknowledge losing your right of withdrawal once the item is added to your account.
Goodwill policy: within 14 days, we refund on request an item that was never equipped. A refund removes the item.
5. Guarantees and complaints
If an item does not work as described, we fix it or refund it. Contact: [PLACEHOLDER: support email]. You may also use the EU consumer mediation scheme: [PLACEHOLDER: consumer mediator].
6. Minors
Purchases by people under 18 follow parental controls: by default a parent approves each purchase, and can set a monthly spending limit.